I got the opportunity to talk about leadership to a group of executives and professionals in the real estate world this morning. I’ll be the first to admit I don’t know a lot about the field, but I have learned through thought leaders like Orrin Woodward and his contemporaries, that leadership applies to virtually everything involving people!
I decided to base my talk around a profound formula found in Stephen Covey Jr.’s book: The Speed of Trust. It’s a simple formula that states: as trust goes up, speed goes up and cost goes down. Conversely: as trust goes down, speed goes down and cost goes up.
I challenge you, think of any process you do or any contractual agreement you’ve been a part of. Think of the ‘players’ involved and the level of trust you felt towards them. If it was a fast, clean, cost effective process; than it virtually goes without saying that trust level was high. Another example would be those whom you have repeat business. Just how did that get established?
So knowing that someone’s level of trust in you directly affects time and money (your’s and theirs’), wouldn’t it make a lot of cents (pun intended) to increase our level of trust in all our relationships?
That’s where pure unadulterated servant leadership comes in! That’s where we all get to look in the mirror and ask; How’s my character? How effective am I at performing the tasks required of me? How good am I at building and sustaining relationships?
Most people tend to think they are well above average in the three catagories of the Tri-lateral Leadership Ledger of: character/task/relationship, which leads to Woodward’s law that states: 90% of the people think they are in the 10%. Do you see how that’s mathematically impossible. This means there’s a whole lot of folks who are self-deceived (me included)! So the best way to avoid that deception is to stay humble and always be learning and growing to become a better you, in order to better serve people and provide value in their life. You do that and just watch how people’s speed of trust in you increases!
God bless, John Graff